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Background: Maternal satisfaction is becoming one of the key indicator of postnatal health
services outcome. Most of the time postnatal mothers should not communicated well about their
and newborns health outcome immediately on received postnatal health services. This result in
wrong perception and dissatisfaction on postnatal health services and affect future utilization.
Assessment of maternal satisfaction with postnatal health services is critical issue to reduce
maternal and child mortality.
Objective: The main purpose of this study was to assess maternal satisfaction with postnatal health
services and associated factors in public general hospitals in Sidama Zone, Southern Ethiopia,
2020.
Methods: Institution based cross-sectional study design was conducted from February to April,
2020. Data were collected using questionnaire interviewed from 317 postnatal care mothers who
received in the selected health facilities, Yirgalem and Bona general hospitals during study period
by systematic simple random sampling techniques. Then the data were entered in to computer
applications Epi Info version 7.2.0.1 and exported to SPSS windows version 26 for further
analysis. Descriptive analysis, bivariate and multivariate analysis were used to identify associated
factors with postnatal health services. 95% confidence interval and odds ratio was used to present
the result. P-values <0.05 was declared statistically significant.
Results: A total 317 eligible mothers, 98.42% participants gave complete responses in the study.
The proportion of mothers who were satisfied with the postnatal health services in this study was
74.4%. Educational status (AOR=2.87; 95% CI: 1.19,6.89), age of mothers
(AOR=2.42;95%CI:1.07,5.44), timely received PNC (AOR=3.15; 95%CI: 1.26, 7.87), staffs
spend enough time during health serves(AOR=4.00,95%CI:1.18,13.53), receiving care from well organized facilities (AOR=3.69, 95%CI: 1.69, 8.05) and baby health condition was improved after
delivery (AOR=4.3, 95%CI: 1.57, 11.68) were statistically significant association with maternal
satisfaction.
Conclusions: In this study, overall maternal satisfaction with postnatal health service offered to
mothers and newborns in public general hospital in Sidama zone was inadequate. It gives an
evidence for intervention on the major predictors. Hence, health system should be devised to
improve postnatal mother’s satisfaction and provide mother-friendly postnatal health service.
Further study focusing on quality of PNC services and satisfaction should be recommended. |
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